NBC Universal Specialist, Night Park (Custodial) in Orlando, Florida
Specialist, Night Park (Custodial)
Park & Resort Operations
Universal Orlando Resort™ is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you’re serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won’t just be ‘doing a job.’ You’ll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?
JOB SUMMARY : Provides work and operating directions on the proper usage of equipment, chemicals and supplies within the work disciplines of shops, floor care, utility and warehousing duties to Team Members. Ensures departmental safety standards are met along with efficient completion of department tasks by providing feedback and leading Team Members.
MAJOR RESPONSIBILITIES :
Performs all operational duties related to the daily opening and closing of assigned area. Inspects the work environment to ensure that each location is cleaned and organized at all times. Responsible for maintaining and inspecting show quality standards as set by the department. Ensures that defective equipment related issues are reported in a timely manner to the supervisor on duty and equipment technicians. Assists with equipment and product set up and delivers equipment to the job site.
Communicates performance, behavior standards, and expectations. Monitors performance of team members to ensure policies and procedures of the department are followed. Ensures that team members are wardrobe compliant and that established service, safety and show quality standards set by the department are maintained. Provides feedback for recognition and performance improvement utilizing the Performance Observation Report and verbal communication. Reports behavior requiring discipline and further documentation to the management team.
Provides work direction to team members including but not limited to providing work instruction on proper equipment usage and ensuring that all equipment is operated within the established safety guidelines by team members. Provides injury prevention training to all team members. Conducts daily shift meetings and safety spot talks. Aids in the dissemination of general company and area specific forms of communication to include current and new company policies and procedures.
Oversees the operation and is the first point of contact for team members, guests, and interdepartmental partners in the absence of the Supervisor. Gives careful consideration to the impact of decisions and makes timely decisions to solve problems with a sense of urgency. Effectively applies the UO service model of Look, Focus, Act to satisfy and resolve the needs of the guests and the team members.
Performs job duties of Night Park Attendant. Maintains park quality standards by thoroughly performing all cleaning duties.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Perform other duties as assigned.
SCOPE : Training of new hire team members. Cleaning and detailing retail shops, planning and completion of floor care projects for all venues, concrete & street cleaning. Ensure the proper usage of equipment by all Team Members; oversee the placement of Team Members and warehousing duties such as delivery of chemicals and supplies and laundry duties. Responsible for non-electrical vacuum cleaner maintenance.
EDUCATION : High school degree or GED.
EXPERIENCE : 0-1 year. Six months to one year experience providing work direction preferred. See specific job description; or equivalent combination of education and experience.
Type of Experience # of Years:
Utility Experience: 1-2 years pressure washing, hosing & tractor position
Shops Experience: 0-1 year cleaning, organizing small groups
Floor Care: 1-2 years floor equipment, carpet cleaning, waxing and stripping floors
Front of House: 0-1 year cleaning, delivery of cleaning supplies, chemicals, laundry
Clubs Experience: 0-1 cleaning, organizing small groups
Restaurants Experience: 1-2 years cleaning, Kitchen cleaning, Kitchen equipment cleaning, delivering of supplies, chemicals
CERTIFICATIONS, LICENSES, REGISTRATIONS : Valid Florida Drivers license required.
ADDITIONAL INFORMATION :
Ability to stand for long periods of time
Ability to lift and or move between 50 and 75 pounds
Working outdoors in all weather conditions (select positions)
Maintaining a clean work environment with use of cleaning chemicals
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