NBC Universal Technical Specialist, Payment Systems in Orlando, Florida

Technical Specialist, Payment Systems

Job ID: 241452

Information Technology


Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

JOB SUMMARY : The Technical Specialist’s role is to define the overall strategy and standardization, analyze and maintain payment systems software applications in support of the achievement of business requirements and needs. This includes testing, analyzing, implementing and supporting software programs and applications along with configuration management of payment systems and applications. The technical specialist will also research, design, document, and modify software specifications throughout the production lifecycle. The technical specialist will serve as a key contact with the user community for solving business issues as well as providing support and guidance to analysts and senior analysts on the working team.


  • Provide a system support role for day-to-day systems operations

  • Collaborate with internal partners in conceptualizing and development of new software programs and applications for payment systems and solutions.

  • Lead in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specification on a project-by-project basis in collaboration with internal users and departments.

  • Liaise with other technical staff to assist in resolving problems with software products or company software systems related to payment systems at Parks Technology locations.

  • Provide support and guidance for various payment systems hardware and software upgrades.

  • Establish, evaluate and implement payment performance metrics for systems and make recommendations for profitability where needed

SCOPE: Follow established Universal Parks Technology methodologies and provide input to improve practices. Use established development and support tools to meet Service Level Agreements. Use established project management tools to report project statuses for IT dashboards and reports and track time for approved projects. Work directly with Parks Technology management and participate in regular meetings with the user community and internal teams.


  • Microsoft Office

  • Systems and Business Analysis

  • Problem Solving and Decision Making

  • Excellent written and verbal communication skills

  • Customer Service Orientation

  • Analytical Thinking

  • Flexibility

  • Excellent organizational and project management skills

  • Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.

  • Reasoning ability: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw conclusions.

  • Demonstrates a mature sense of urgency, ownership, can-do attitude to deliver results accurately and timely in a dynamic work environment

  • Ability to manage a high volume of detail with excellent accuracy.

  • Strong track record meeting targets and objectives.

  • Ability to work collaboratively with cross-functional peers.

  • Database foundations for modeling, configuration and information management.

  • Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner.

  • Results oriented with a history of problem resolution and prevention

  • Proven analytical and problem-solving skills

EDUCATION: Bachelor’s Degree in MIS, Computer Science, IT, Finance, Business required. Master’s Degree in MIS, Computer Science, IT, Finance, Business preferred. Knowledge and technical understanding of payment systems is ideal.


  • Minimum 5-7 years of work experience in an IT Support function

  • Experience applying technical solutions to business needs required; or equivalent combination of education and experience.

  • Minimum 5 years work experience on projects for in-house application solutions and third party applications

  • Experience with payment systems and solutions in planning, execution of installations, integrations and upgrades supporting multi-location applications.

  • Technical and functional understandings of various Point-of-Sale systems and eCommerce sites which accept various forms of payment.

  • Database foundations for modeling, configuration and information management.

  • Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner.

  • Experience estimating project effort and maintaining project budgets

  • Media Entertainment industry experience strongly desired


  • The job is based in Orlando, Florida and requires 24×7 support, either on-call or on-site.

  • Able to interface and influence at all levels of an organization

  • Ability to communicate effectively to business and IT technical teams

  • Demonstrated ability to handle multiple projects and initiatives simultaneously

  • Demonstrated negotiation and problem resolution skills

  • Ability to travel for training, conferences or to supported business locations.

  • Familiarity with Resource Scheduling; Asset Management; Security & Crisis Management; Facility Services; systems and concepts

  • Familiarity with enterprise system rollouts

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.


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