NBC Universal Unified Communications Engineer in Universal City, California

Job Number 39975BR

Job Title Unified Communications Engineer

Business Segment Operations & Technology

Sub-Business Technology

Posting Category Technology/Engineering

About Us At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

Country United States

State California

City Universal City



  • Bachelor’s degree in Information Systems or similar equivalent experience

  • Tier 2/3 Support of Telecom environment

  • 2+ years relevant experience working with Global Teams

  • Strong knowledge in Cisco Call Manager/Avaya Unified Communications/Nortel Call Pilot

  • Intermediate understanding of VOIP principals and knowledge of SIP protocol

  • Understanding PRI, QSIG and T1/E1 installation and troubleshooting

  • Knowledge of carrier circuit ordering & management of carrier contracts

  • 2+ years proven project management skills, including the ability to effectively manage resources and multiple Voice projects of diverse scopes and impact

  • 2+ years managing large projects from start to finish

  • Intermediate understanding of Jabber, Spark and Webex

  • Willing to participate in a 24x7 rotation

  • Knowledge about UCCE or UCCX is desired

Desired Characteristics

  • Industry recognized certifications and memberships with Avaya or Cisco (CCNA & CCNP)

  • Experience within media entertainment industry

  • Experience with vendor-managed solutions and third-party team resources

  • Collaborative team player accustomed to working within and across groups

  • Organized and detail-oriented with ability to manage own work as well as track the activities of others

  • Ability to manage through competing/conflicting requests and obtain consensus

  • Ability to overcome obstacles and develop resolutions to complex problems

  • Ability to translate business process needs into clear technical requirements

  • Strong written and verbal communication skills with ability to relate complex information to both technical and non-technical audiences

  • Strong interpersonal and leadership skills

  • Ability to work in a fast paced, deadline driven environment


NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.